1. Introduction
At “emma-c,” customer satisfaction is our top priority. We strive to ensure that all our products and services meet your expectations. If for any reason you are not fully satisfied with your purchase, we offer a fair and transparent refund and return policy.
2. Digital Products
Given the nature of digital products, we offer a 14-day refund policy for all downloadable content and online courses purchased through “emma-c.” To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 14 days of purchase.
- The product must not have been significantly accessed or downloaded (less than 10% completion).
If you meet the above criteria, please contact our customer service team with your order details to initiate the refund process.
3. Workshops and Tutorials
If you are unable to attend a scheduled workshop or tutorial, we offer the following options:
- Rescheduling: You can reschedule to a later date if requested at least 7 days before the workshop’s start date.
- Refund: If you prefer a refund, you must request it at least 7 days before the workshop’s start date. No refunds will be issued for cancellations made within 7 days of the start date.
4. Subscription Services
For subscription-based services:
- You can cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle.
- Refunds for subscriptions are not provided unless there are extenuating circumstances, such as technical issues that prevent access to the service.
5. Exceptions
Certain products or services may not be eligible for a refund, including:
- Custom or personalized products.
- Services that have already been rendered or completed.
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team via email with your order number and reason for the refund request.
- Our team will review your request and respond within 3-5 business days.
- If your refund is approved, the amount will be credited back to your original method of payment within 7-10 business days.
7. Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.
We value your business and are committed to ensuring your satisfaction with every purchase at “emma-c.” Thank you for choosing us for your floristry education and resources.Contact us for questions related to refunds and returns.